Box Office

Where can I purchase tickets?

Tickets for both virtual and in-person screenings are available on our website and can be purchased here! Tickets can also be purchased at the box office in Downtown Boulder, beginning June 4th!

Where can I pick up my festival passes?
Festival passes can be picked up at BIFF 2021 Headquarters at 1421 Pearl Street in Downtown Boulder starting Wednesday, June 23rd. Hours for pick up are as follows:

Wednesday, June 23rd 12pm-6pm
Thursday, June 24th 8am-8pm
Friday, June 25th 8am-8pm
Saturday, June 26th 8am-6pm
Sunday, June 27th 8am-2pm

When will I receive my seating assignment for opening night?
For festival pass holders that RSVP’d for Opening Night and patrons that have purchased individual tickets, seat assignments for Opening Night will be emailed on June 21st.
Please direct all inquiries about seating assignments to RSVP@biff1.com

Can I pay with a credit card?
Yes! We accept Visa, Mastercard, Discover and American Express.

Are there additional fees attached to my tickets?
Credit Card processing fees do apply to all purchases.

Can I reserve my ticket in advance and pay for it when I come to the show?
Sorry, No. All tickets must be paid upon reservation.

Do you offer discounts for groups?
Sorry. We do not.

Are there any other discounts available?
Yes! Seniors over 65yrs receive tickets for $17.

Can I get a refund?
We do not issue refunds. You are, though, welcome to exchange or transfer tickets. To exchange or transfer, please log into your Eventive (BIFF Box Office) account or contact the BIFF box office at (303)-746-7268.

I lost my ticket! What should I do?
Email boxoffice@biff1.com, go into the physical box office, the venue can look you up. You must remember the purchasing email and/or purchaser name in order to look up tickets in the system.

Do I need to reserve a seat for events or films?
With the exception of Opening Night at the Chautauqua Auditorium, which will be reserved seating, all seating will be first-come, first-serve, general admission.

What is a mobile ticket?
BIFF is all about paperless tickets! The mobile ticket is how you will enter BIFF film screenings and events. There is no physical ticket to worry about, the ticket will be on your phone. If you want to frame your BIFF tickets for nostalgia purposes, then come by the box office and we’ll happily print them off for you or print them at home!

When will the program with all the films be released?
The program will be released on our website on Friday, June 4th.

Are the events open to everyone or just people with festival passes?
Certain events are just for those with festival passes but, there are some epic events open to everyone… and they are not to be missed!

Attending an in-person event? Important COVID Information
BIFF is following all lawfully required covid-19 health and safety protocols including Colorado state department of health guidelines.

Masks are encouraged for all non-vaccinated patrons indoor screenings.

By attending festival events, guests are confirming they currently do not have covid-19 or have not been in close contact (as defined by the cdc) with someone who has covid-19 within the last 14 days.

Guests are expected to comply with all laws, rules and regulations, as well as any BIFF and/or venue safety guidelines (not limited to the above), and to act responsibly and sensibly at all times.

BIFF and venue safety guidelines will be regularly updated as Colorado state department of health guidelines are adjusted, so make sure to reference this page closer to your event.

When should I arrive at the festival events?

Festival goers should arrive at the events and film screenings 20 to 30 minutes early to ensure good seats! Festival pass holders have VIP access to the events. Festival passholders must arrive 20 minutes before start time to guarantee entrance.

Will outdoor screenings be cancelled if it rains?
Outdoor film screenings will only be cancelled in the event of high winds or significant storms. 

Are chairs provided for outdoor screenings or do we bring our own?
No. Please bring your own. Low to the ground is ideal!

How early can I arrive at my screening?

The BHS Soccer field will admit patrons at 7:30pm.  Indoor venues will admit patrons after necessary sound checks, usually 20-30 mins prior to film start.

Can I arrive after the screening starts?

Latecomers will be seated at the discretion of the Venue Manager.

Is parking available at the venue?

There is on-site parking at the Century Theater and Boulder High School.  There is no parking available at Chautauqua Auditorium or Green. Please plan accordingly and use public transit, ride share, bike or walk.

Do I need a ticket for the free screenings?

You will need to reserve a ticket to our free screening through any of our box office mechanisms.

What is the dog policy for all film screenings?

Only certified service animals are permitted at both indoor and outdoor film venues.

Can I bring my own food/beverages?

There is no outside food or beverages permitted at Chautauqua Auditorium, Boulder High School Auditorium or Century Theaters, except water. Non-alcoholic beverages and food are permitted at the Boulder High School Soccer Field.

Will concessions be available?
Food trucks will be available at Boulder High School. Concessions will be sold at Century Theater. We will also be offering a great line-up of food vendors at our new Community Fair event on Saturday!

When I am not at the festival what should I be doing?

Explore the beautiful city of Boulder! Head to Pearl St for great restaurants and shopping. Chautauqua has amazing hiking trails for the more outdoorsy festival attendees. Drive up the mountain to Lost Gulch for a lookout over our awesome city!

I want to donate to BIFF, how can I?

If you’re attending the festival (which you should be) you can easily add a donation when you purchase your tickets here. Or you can make a separate donation here!

I have another question, who should I contact?

Email boxoffice@biff1.com for any questions you may have!